Troubleshooting Steps for the Sierra are as follows: Arrow lights RED Power off the Sierra (Leave it off for a full minute) then power back on.  If arrows are still RED add to Troubleshoot Sheet on Processing Master Sheet (Make sure the customer knows to leave the device powered on during this time)  Processor will let you know to power cycle the device after refresh has been completed Boot Up time can take up to 3-5 minutes**  If arrow lights are still red please proivide this information to the processing team.

  Connect to the Sierra. Type 192.168.100.1 into URL          On the top right of web page click the Login button Username: admin Password: admin    2. Left hand side of screen there is a menu Click on “Device Settings” there will be a drop down selection. Click “Advance Settings” here you’ll be able to choose the network mode and you can select “4G Only” 

Link to Download Firmware: https://1drv.ms/u/s!AqU_D1JVsE5wmkbczjPxDrsQcw2Z?e=kMHLwU

 1. Must be upgraded to 6.32 firmware version 2. Log in WebUI: 192.168.100.1 Username: root Password: admin 3. Adjust the settings according to the picture below 4. Restart the device to take effect