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Sierra Troubleshooting and Manual

Troubleshooting Steps for the Sierra are as follows:

Arrow lights RED

  • Power off the Sierra (Leave it off for a full minute) then power back on. 
  • If arrows are still RED add to Troubleshoot Sheet on Processing Master Sheet (Make sure the customer knows to leave the device powered on during this time) 
  • Processor will let you know to power cycle the device after refresh has been completed Boot Up time can take up to 3-5 minutes** 
  • If arrow lights are still red please proivide this information to the processing team. 

Below is the Manual that it is packaged with the Deivce at shipping. 

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If a customer is to go into the settings of the device this is what they will see: 

On the main page when they enter 192.168.100.1 it will bring up this page immediately. The customer will then need to click Login to make changes to the device (Customer can change Connection Name and Password for the device, LAN Settings, See Connected devices, etc.*NO APNS REQUIRED FOR THIS DEVICE*

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  • Username: admin
  • Password: admin
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4G Information this page will let the customer know their signal quality and their connected status

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The customer can change their Wi-Fi password and SSID

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If you have a customer that wants to know what devices are connected to the internet, they can click the 2.4G or 5G options on the left hand side, then click Connection List 

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Customers can also Blacklist specific devices that they do not want to be able to connect to the internet. 

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if the customer clicks Management>System Settings They can process a factory reset on the device. 

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